PRIVACY POLICY

Last revised: 27/06/2026

At Just Travel Concierge, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy (the "Policy") explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications (collectively, the "Service").

Please read this Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with the terms of this Policy, please do not access or use our Service.

We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last revised" date. We encourage you to review this Policy periodically.

Section 1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Service, and information from third-party sources.

Information You Provide Directly:

Personal identification information (name, email address, phone number, date of birth)
Passport and travel document details (when required for bookings)
Payment information (credit card numbers, billing address)
Travel preferences and special requirements (dietary needs, accessibility requirements, room preferences)
Communication records (emails, chat messages, phone call records with our concierge team)
Account credentials (username, password)
Feedback and survey responses

Information Collected Automatically:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent on pages, click patterns)
Location data (general geographic location based on IP address)
Cookies and similar tracking technologies (see our Cookie Policy)

Information from Third Parties:

Travel Providers (booking confirmations, loyalty program information)
Authentication services (when you log in through third-party platforms)
Marketing partners (demographic and interest data)

Section 2. How We Use Your Information

We use the information we collect for the following purposes:

To process and manage your travel bookings and reservations
To provide our concierge services and fulfill your requests
To communicate with you about your bookings, account, and our services
To personalize your experience and provide tailored travel recommendations
To process payments and prevent fraudulent transactions
To improve our Service, develop new features, and conduct research
To send you marketing communications (with your consent)
To comply with legal obligations and enforce our terms
To protect the safety and security of our users and Service

Section 3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Travel Providers: We share necessary booking information (name, contact details, travel dates, preferences) with hotels, airlines, transfer companies, and other Travel Providers to fulfill your reservations.

Service Providers: We engage trusted third-party companies to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to your information only to perform these tasks and are obligated to protect it.

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information for any other purpose with your explicit consent.

Section 4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest (SSL/TLS protocols)
Regular security assessments and vulnerability testing
Access controls limiting employee access to personal data on a need-to-know basis
Secure data storage with reputable cloud service providers
Employee training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

Section 5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

For active accounts, we retain your information for the duration of your relationship with us. After account closure or inactivity, we may retain certain information for up to 7 years to comply with legal obligations, resolve disputes, and enforce our agreements.

Payment information is retained only for the duration necessary to process transactions and is handled in accordance with PCI DSS standards.

Section 6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal information, subject to certain legal exceptions.
Right to Restrict Processing: You can request that we limit how we use your information.
Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
Right to Object: You can object to the processing of your information for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@justtravelconcierge.com. We will respond to your request within 30 days.

Section 7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Policy and applicable data protection laws.

Section 8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.