TERMS OF SERVICE

Last revised: 27/06/2026

Hello and welcome! We are glad that you are taking the time to read these terms of service (the "Terms").

These Terms are important as they, together with your booking confirmation email (the "Booking Confirmation"), set out the legal terms on which Travel Services are made available to you through our Service. They also cover any interactions or communications you have with us through our Service.

Your use of our Service is subject to these Terms and it is a condition of using our Service that you accept these Terms. To book a Travel Service, you must also accept these Terms. If you do not accept these Terms, then please do not use our Service or book a Travel Service.

We may make changes to these Terms by updating them at any time for various reasons, including (1) to improve the Terms and make them clearer or easier to understand, (2) to comply with legal, regulatory and/or tax requirements, (3) where we make changes to our Service or how we run our business, or (4) for security related reasons. You can see when we last updated these Terms by checking the "last updated" date at the top of these Terms.

If we make changes that will materially impact your rights or obligations, we will provide you with reasonable advance notice of such changes, unless the changes are urgently required by applicable security, legal or tax requirements, in which case we will let you know as soon as we are able to.

Your continued use of our Service after any changes come into effect will constitute your acceptance of the updated Terms. If you do not accept the changes, please do not use our Service.

Any existing bookings will continue to be governed by the Terms that applied to your booking when the booking was made. We recommend that you save or print a copy of these Terms.

In these Terms:

"we", "us" or "our" refer to Just Travel Concierge, a private luxury travel and concierge company with offices in Dubai, United Arab Emirates, which provides our Service.

"Content" refers to all text, descriptions, photographs, images, videos, software, and other content submitted to our Service.

"our Group of Companies" refers to us, and our subsidiaries and corporate affiliates.

"our Service" refers to the provision of our websites, apps and online tools.

"Travel Provider" refers to the travel supplier making available the Travel Services to you through our Service.

"Travel Services" refers to the travel services made available to you by the relevant Travel Provider(s) through our Service, such as stays at a property, flights, private transfers, experiences, or things to do, etc.

"you" refers to you, the person using our Service.

Please read these Terms carefully.

Section 1. Rules and Restrictions

As well as these Terms, other terms and conditions provided by Travel Providers (such as a hotel's terms and conditions, a property's terms and conditions, or a transfer company's policies) also apply to your booking ("Rules and Restrictions").

To make a booking, you must accept the Rules and Restrictions of the Travel Provider that you select (such as payment of due amounts, refundability, penalties, availability restrictions and use of fares or services, etc.). The relevant Rules and Restrictions are provided to you before you make a booking and are incorporated into these Terms by reference.

If you violate a Travel Provider's Rules and Restrictions, your booking may be cancelled and you may be denied access to the relevant Travel Service. You may also lose any money paid for such booking and we or the Travel Provider may debit your account for any costs we or they incur as a result of such violation.

Section 2. Using Our Service

We provide an online platform through which you can browse, compare, and book luxury travel services. We act as an intermediary between you and the Travel Providers, facilitating your bookings and providing concierge support.

You agree that you will only use our Service for personal, non-commercial purposes. You must be at least 18 years old to use our Service or make a booking.

You are responsible for ensuring that all information you provide to us is accurate, current, and complete. You are also responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree not to use our Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our Service or interfere with any other party's use of our Service.

Section 3. Bookings and Payments

When you make a booking through our Service, you enter into a contract directly with the relevant Travel Provider. We act as an intermediary to facilitate the booking and provide concierge services.

Payment terms vary depending on the Travel Provider and the type of Travel Service booked. Full payment details will be provided to you at the time of booking. All prices displayed on our Service are in the currency specified and include applicable taxes unless otherwise stated.

Cancellation and refund policies are determined by the Travel Provider and will be clearly communicated to you before you confirm your booking. We recommend that you carefully review the cancellation policy before making any booking.

In some cases, we may require a deposit or full prepayment to secure your booking. Any such requirements will be clearly stated during the booking process.

Section 4. Concierge Services

Our concierge services are provided as a complimentary benefit to clients who book travel through our Service. The scope of concierge services includes, but is not limited to, restaurant reservations, experience bookings, transportation arrangements, and general travel assistance.

While we make every effort to fulfill your concierge requests, we cannot guarantee availability of any particular service, reservation, or experience. Our concierge team will always endeavor to provide suitable alternatives when a specific request cannot be accommodated.

Concierge services are available 24/7 during your travel period. Response times may vary depending on the nature and complexity of your request.

Section 5. Liability

We provide our Service and all content on an "as is" and "as available" basis. We do not guarantee that our Service will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Service or any Travel Services booked through our Service.

Our total liability to you for any claims arising out of or in connection with these Terms or your use of our Service shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

Section 6. Intellectual Property

All content on our Service, including but not limited to text, graphics, logos, images, photographs, and software, is the property of Just Travel Concierge or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Service without our prior written consent.

Section 7. Privacy

Your privacy is important to us. Our collection and use of personal information in connection with our Service is described in our Privacy Policy.

By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

Section 8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.